Service
Shipping & Returns
Nationwide delivery, clear timelines and a fair returns policy — so you can order with confidence.
Shipping highlights
Nationwide
Every city in Pakistan
3–7 days
Typical ready-to-wear dispatch window
7-day returns
Unused ready-to-wear with tags
How it works
From order to doorstep
- 01
Order confirmed
You place and pay for your order securely online.
- 02
Prepared with care
Ready-to-wear is packed for dispatch. Custom stitching begins once measurements and fabric are confirmed.
- 03
On the way
Courier handoff across Pakistan — typically 3–7 working days for ready-to-wear after dispatch.
- 04
Delivered
Track anytime with your order ID and phone. Updates by SMS or WhatsApp where available.
Policy
Returns & exchanges
We want you to love what you receive. Here’s how returns work — simply and fairly.
Ready-to-wear
Return within 7 days of delivery if unused, unwashed, and with original tags. Exchanges depend on stock — we’ll confirm options when you write to us.
Custom stitching
Made to your measurements and non-returnable, except for clear workmanship faults. We’ll resolve those promptly.
How to start a return
Email hello@fanzer.shop or message us on WhatsApp with your order ID and photos of the article. We’ll guide the next steps.
Questions
Common asks
How long does delivery take?
- Ready-to-wear typically arrives in 3–7 working days depending on your city. Custom stitching timelines are confirmed when your request is accepted.
Can I return an order?
- Unused ready-to-wear with tags intact may be returned within 7 days of delivery. Custom-stitched pieces are made to your measurements and are non-returnable unless there is a clear workmanship fault.
How do I track my order?
- Use your order ID and phone number on the Track Order page — no account needed. We also send updates by SMS or WhatsApp when available.