Legal

Refund Policy

How returns, exchanges, refunds, and cancellations work for Fanzer orders in Pakistan.

Last updated 15 October 2026

Ready-to-wear returns

Unused ready-to-wear items may be returned within 7 days of delivery when the original tags are still attached.
The item must be unused, unwashed, and unaltered, and in a condition fit for resale. We may decline a return that shows wear, odour, makeup, damage, or missing tags.
Return courier cost is yours unless we sent the wrong item, it arrived damaged, or we confirm a fault. We will tell you how to send the piece back once the return is approved.
Sale or promotional pieces follow the same 7-day window unless the product page states otherwise before you buy.

Custom stitching cannot be returned except for workmanship faults.
A workmanship fault means a defect in stitching or construction against the agreed brief. A change of mind, or a fit that followed measurements you supplied, is not a workmanship fault.
Earrings or other hygiene-sensitive accessories, if offered, are non-returnable once the seal is broken.

An exchange depends on stock in the size or colour you want. We will confirm options when you write to us.
If we cannot exchange, an approved return is refunded instead, under the refund rules below.

Email hello@fanzer.shop or message us on WhatsApp at +92 327 6870005 within the return window. Include your order ID, the item name, and clear photos of the piece and tags.
Do not send the parcel back until we confirm the return. We will share the next step and, where we are at fault, the return arrangement.
We assess the request within a few working days of receiving your note, and again when the item reaches us.

Approved refunds are paid by bank transfer within 7 to 10 working days after we receive and inspect the returned item.
The refund is in Pakistani Rupees (PKR) for the amount you paid for the returned item, excluding delivery charges unless the return is our fault.
A promo-code discount is reversed in proportion to the items returned. We do not refund the portion of the price that a code had already reduced.

You may cancel a ready-to-wear order for a full refund if it has not yet been dispatched. Write to us with your order ID as soon as you decide.
Once the order is dispatched, cancellation is no longer available. You may refuse the parcel or use the 7-day return window if the item qualifies.
Stitching orders can be cancelled for a refund only before work has started. After work has started, the custom stitching rule above applies.
We may cancel an order if we cannot fulfil it, if payment fails or is reversed, or if we suspect fraud. If you had already paid, we refund the amount received by bank transfer.

If we send the wrong item, or it arrives damaged or with a workmanship fault, contact us within 48 hours of delivery. We will repair, replace, or refund, and we cover reasonable return shipping in those cases. See also the Shipping & Service Policy.

Owner: J&N Fashion (Private) Limited

Address: 2nd Floor, Commercial Plaza No. 258, Block CC, Citi Housing, Gujranwala, Punjab, Pakistan